All your channels, one centralized operation SBX360
Every interaction triggers an operational workflow. Nothing gets lost in the channel where it arrived.
WhatsApp, email, SMS, web chat, and Facebook Chat — every message you receive becomes an action inside SBX360: follow-up, task, or automated flow.
The problem Scattered conversations create friction at every stage.
When each channel lives separately, the team loses context, responds slower, and leaves opportunities without follow-up.
- More leads attended to on time
- Less manual work (zero copy/paste)
- Every interaction triggers the right workflow
- Consistent and automated follow-up
overwhelmed teams, rework, and missed opportunities.
The solution: Every channel feeds your operation, not just your inbox.
SBX360 turns every message into an operational action: customer history, pending tasks, and workflows update in real time — no manual intervention needed.
- Interactions that trigger flowsEvery message can open a task, ticket, or automatic process.
- Integrated channelsWhatsApp, email, SMS, webchat, and Facebook Chat in one operational view.
- Shared contextSales, support, and operations work from the same up-to-date history.
All your channels, one single operation.
The customer reaches you through any channel and SBX360 converts it into a centralized operational workflow.
Your customers' most-used channel — every message triggers follow-up, automation, or direct support.
Replies, documents, and formal conversations integrated into the same operational workflow.
SMS
Notifications, confirmations, and follow-ups by text, directly from the platform.
Web chat
Capture leads from your site in real time and trigger support flows immediately.
Facebook Chat
Facebook messages managed with the same context and workflow as every other channel.
Intelligent support
AI that accelerates responses and triggers the right workflows.
Automate responses, classify conversations, and activate the right process for each case — without losing human control.
Automation per interaction: Every message can trigger an automated flow.
Turn conversations into operational actions inside SBX360 to reduce manual tasks and speed up follow-up.
Automatic ticket or request creation when a message arrives.- Reminders, tasks, and follow-ups without manual intervention.
- More speed, less rework, and greater operational control.
Key benefits
A more efficient operation for your team, a more consistent experience for your customer.
Operational efficiency
Every channel feeds your workflows — no copying, no pasting, no lost context.
Faster responses
Automation and centralized information cut response times across all channels.
Fewer errors
Less duplication, less rework, and more consistency across channels and teams.
Real scalability
Handle more conversations without growing the team at the same pace.
SBX360 turns every channel into part of your operation — not just another inbox.
Simple and secure implementation
- Integrates with your current tools
- Does not disrupt your operation
- Role-based access and full traceability
Turn every channel into part of your operation.
Schedule a demo and see how SBX360 centralizes your channels into real workflows.