Omnichannel SBX360
All your channels, one conversation, one CRM.
With SBX360 Omnichannel, centralize your company's communication in a single platform. WhatsApp, email, social media, web chat, and calls — all integrated and synchronized.
The problem Scattered conversations create friction at every stage.
When each channel lives separately, the team loses context, responds slower, and leaves opportunities without follow-up.
- More leads attended to on time
- Less manual work (zero copy/paste)
- Information always up to date in the CRM
- Consistent and automated follow-up
overwhelmed teams, rework, and missed opportunities.
The solution: A single omnichannel inbox, connected to the CRM.
SBX360 brings all conversations into one place so every agent works with the same history, the same context, and the same information updated in real time.
- Complete historyEvery customer keeps their context, notes, and follow-up.
- Integrated channelsEverything synchronized from a single operational interface.
- Same contextSales, support, and operations collaborate without friction.
All your contact points in a single view.
The customer reaches you through any channel and SBX360 consolidates the entire interaction into one operational experience.
Support, sales follow-up, and automations from the channel your customers use most.
Keep replies, documents, and formal conversations within the same history.
Web chat
Capture leads in real time from your site without losing traceability in the CRM.
Social media
Manage messages and inquiries from your profiles without jumping between platforms.
Calls
Integrate call logs and context to complete the full picture of each customer.
Intelligent support
AI that accelerates responses and improves operations.
Automate responses, classify conversations, and prioritize each case to reduce response times without losing human control.
Automation per interaction: Every message can trigger an automated flow.
Turn conversations into operational actions inside SBX360 to reduce manual tasks and speed up follow-up.
Automatic ticket or request creation.- Reminders, tasks, and follow-ups without manual intervention.
- More speed, less rework, and greater operational control.
Key benefits
A more consistent experience for the customer and more control for your team.
Operational efficiency
All history in one place for faster, context-aware decisions.
Faster responses
Automation and centralized information to reduce response times.
Fewer errors
Less duplication, less rework, and more consistency across teams.
Real scalability
Handle more conversations without growing the team at the same pace.
SBX360 Omnichannel lets you scale customer service without increasing operational complexity.
Simple and secure implementation
- Integrates with your current tools
- Does not disrupt your operation
- Role-based access and full traceability
Centralize your conversations and improve the customer experience.
Schedule a demo and discover SBX360 Omnichannel.