Automate your e-commerce with AI
Your AI sales assistant that converts shoppers into buyers and automates every post-purchase interaction
From product discovery and personalized recommendations to order tracking, returns, and review collection — all automated across WhatsApp, webchat, email, Facebook Chat, and SMS.Built for D2C brands, online stores, marketplace sellers, and omnichannel retailers who want to boost conversions and customer lifetime value.
The operational chaos that slows down the growth of your online store
If you're experiencing this, you're losing sales every day.
Pre-purchase questions about sizing, compatibility, and availability go unanswered — losing sales in real time
No AI sales assistant to guide product discovery, compare options, and help customers decide
Abandoned carts pile up with no automated recovery via WhatsApp, email, or SMS
Post-purchase chaos: customers chase tracking updates, returns take days to process, and complaints escalate
Conversations scattered across WhatsApp, webchat, email, Facebook Chat, and SMS with no unified view
Every unanswered product question is a lost sale. Every slow return is a lost customer.
The SBX360 solution
A platform that automates your entire customer operations
From the first inquiry to post-sale, without manual tasks.
- AI sales assistant that recommends products, answers sizing questions, and guides purchases 24/7
- Recover abandoned carts automatically via WhatsApp, email, and SMS with personalized offers
- Automate post-purchase flows: order tracking, shipping updates, returns, exchanges, and review collection
- Centralize every conversation across WhatsApp, webchat, email, Facebook Chat, and SMS in one inbox
Key Benefits
AI Sales Assistant: from product question to purchase
An AI shopping concierge on WhatsApp and webchat that helps customers find the right product, answers questions about sizing, compatibility, and pricing, and guides them to checkout.
Personalized product recommendations based on customer preferences- Instant answers to pricing, availability, and compatibility questions
- Cross-sell and upsell suggestions at the right moment
Result
Higher conversion rates and larger average order values.
Cart recovery and conversion optimization
Automatically re-engage shoppers who leave without buying through WhatsApp, email, and SMS with personalized reminders and offers.
- Smart cart abandonment sequences triggered in real time
- Personalized discount offers based on cart value and history
- Multi-channel follow-up: WhatsApp, email, SMS
Result
Recover lost revenue and reduce cart abandonment rates.
Post-purchase automation: tracking, returns, and reviews
Keep customers informed and satisfied from order confirmation to delivery — and beyond.
- Proactive shipping updates and delivery notifications
- Self-service returns and exchanges via automated flows
- Automated review requests and reorder prompts
Result
Higher CSAT, fewer support tickets, and more repeat purchases.
Scalable operations across every channel
Handle thousands of conversations across WhatsApp, webchat, email, Facebook Chat, and SMS without adding headcount.
- Unified inbox for all customer conversations
- Real-time dashboards for sales, support, and conversion metrics
- Smart routing to human agents only when needed
Result
Scale revenue without scaling costs.
How does it work?
A shopper asks about a product via WhatsApp, webchat, or Facebook Chat
The AI sales assistant recommends products, answers questions, and helps them decide
If the shopper leaves without buying, automated cart recovery kicks in via WhatsApp, email, or SMS
After purchase, the customer receives proactive order tracking, shipping updates, and delivery confirmations
Returns, exchanges, review requests, and reorder prompts are handled automatically
No spreadsheets, no late responses, no chaos.
Designed for businesses like yours
Online stores and e-commerce businesses- D2C brands selling direct to consumer
- Marketplace sellers on Amazon, MercadoLibre, and others
- Omnichannel retailers bridging online and in-store
Results you can expect
+0%
increase in conversion rate
-0%
reduction in cart abandonment
+0%
improvement in customer satisfaction (CSAT)
60+ hrs/mo
saved on repetitive support tasks
(Estimated results based on implementation and volume)
Start today
Stop losing sales due to lack of response or follow-up.
Automate your e-commerce customer operations with AI and start selling more from the first month.